Refund & Cancellation Policy

This Refund and Cancellation Policy applies to services provided by Neptune Enterprises.

Service Inspection Charges

• A basic inspection or visiting charge may apply when a technician visits the customer location.
  
  

• Inspection/visiting charges are non-refundable, even if the customer decides not to proceed with the repair.
  
  

Repair Service Charges

• Once the customer approves the repair and the work is completed, service charges and spare part costs are non-refundable.
  
  

• Refunds will not be issued for completed services.
  
  

Cancellation Policy

• Customers may cancel a service request before the technician is dispatched without any cancellation fee.
  
  

• If cancellation is made after the technician has been assigned or dispatched, a visiting charge may apply.
  
  

Spare Parts

• Spare parts used during repairs are covered only by the supplier/manufacturer warranty (if applicable).
  
  

• Neptune Enterprises does not provide independent replacement guarantees beyond service workmanship assurance.
  
  

Workmanship Support

• If an issue reoccurs due to the same repair within a reasonable time, customers may contact us for re-inspection.
  
  

• Our team will review and provide support as per service conditions.
  
  

By booking our services, you agree to this Refund and Cancellation Policy.