Terms & Conditions

Effective Date: [01-01-2026]

Welcome to Neptune Enterprises. By accessing and using our website (https://www.neptuneenterprises.in), you agree to comply with and be bound by the following Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Us

Neptune Enterprises is an independent third-party home appliance service provider offering repair and maintenance services for:

• Washing Machines
  
  

• Refrigerators
  
  

• Water Heaters (Geysers)
  
  

We are not affiliated, associated, authorized, endorsed by, or officially connected with any specific brand or manufacturer, unless explicitly stated.

All brand names and trademarks mentioned on this website belong to their respective owners.

2. Service Booking & Confirmation

• Service requests can be made through phone, WhatsApp, or website contact form.
  
  

• Booking confirmation will be provided via call or message.
  
  

• Service availability depends on location and technician availability.
  
  

3. Inspection & Charges

• A basic inspection/visiting charge may apply.
  
  

• The final repair cost will be informed after inspection.
  
  

• Charges may vary depending on:
  
  

  • Type of appliance
    
    

  • Nature of fault
    
    

  • Spare parts required
    
    

Customer approval will be taken before proceeding with repairs.

4. Spare Parts

• We use compatible or genuine spare parts based on availability.
  
  

• Spare part warranty (if any) will be informed at the time of service.
  
  

• Warranty does not cover physical damage, mishandling, voltage issues, or water damage.
  
  

5. Payment Terms

• Payment must be made after service completion.
  
  

• We accept Cash / UPI / Bank Transfer (update as per your method).
  
  

• No hidden charges will be applied beyond the approved estimate.
  
  

6. Cancellation Policy

• Customers may cancel a booking before technician dispatch.
  
  

• If technician has already reached the location, visiting charges may apply.
  
  

7. Limitation of Liability

Neptune Enterprises shall not be held responsible for:

• Pre-existing damage to appliances
  
  

• Manufacturer defects
  
  

• Indirect or consequential losses
  
  

• Delays caused by external factors beyond our control
  
  

8. Website Use

• The content on this website is for general information purposes only.
  
  

• Unauthorized use, copying, or misuse of website content is prohibited.
  
  

• We reserve the right to modify website content at any time without prior notice.
  
  

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content or policies of external websites.

10. Changes to Terms

We reserve the right to update or change these Terms & Conditions at any time.
Changes will be effective immediately upon posting on this page.

11. Contact Information

Neptune Enterprises
Phone: [Your Phone Number]
Email: [neptuneenterprisesjs@gmail.com]
Website: https://www.neptuneenterprises.in